Click through the frequently asked questions below for the linked answers. Use your back button to return to the questions.
Ordering
Q. How do I order a catalog?
Q. How do I place an order?
Q. How early do I need to place an order to insure you will not be out of stock?
Q. How will I know if you are out of stock before showing an item to a customer of mine?
Q. How do I increase quantities, reduce quantities, or cancel my order?
Ordering
How do I order a catalog?
A. If you would like one of our current catalogs and an order form, you may phone, fax or e-mail a request complete with
your Company Name, Street Address and Zip Code. You will receive your catalog within 4 to 6 working days.
Or simply click on "Ordering and Shipping", complete the form at the bottom of the page, and click "Submit".
How do I place an order?
A. Our office hours are Monday through Friday, 9:00a.m. to 5:00p.m. Please feel free to call us during office hours if you
would like to place an order, speak to us directly, or if you have any questions.
You may FAX an order any time of day or night to: 954-587-2144 (If you FAX us an order, please call toll free to
confirm we received your order and that all information was complete.)
How early do I need to place an order to insure you will not be out of stock?
A. We begin taking Holiday orders in July at the New York Fancy Food Show and continue taking orders up until the
week before Christmas. When you place an order with us, your stock is reserved for you and will ship according to
the designated ship date.
We begin to sell out of an item or two by mid September. By early October we are probably out of a hand full of
items, but will still be in stock in close to 80% of our line, with several thousand pieces available. Mid November is the
"crunch" time when much of our inventory is sold. Although we may not have the exact item you want, we will still
have a few thousand pieces available in early December and can most likely offer you an alternative that will meet your
needs. THE EARLIER YOU PLACE YOUR ORDER, THE BETTER!!
How will I know if you are out of stock before showing an item to a customer of mine?
A. We know the importance of having the appropriate information before making important business decisions. If you're making a business presentation, selling one of our gifts on your web site, or planning to place a large order (50 or more pieces), you'll want to be sure the items you need are currently available to ship.
Our Stock Update page provides you with a complete list of all products from our current brochures and the amount of stock currently available for sale in each of those items. This page will be updated every morning during peak season (August through December) and on a weekly basis throughout the rest of the year.
How do I increase quantities, reduce quantities, or cancel my order?
A. We'll record and process all information from your order and store it in our system until the specified ship date. Need
to "review it", "add to it", "reduce quantities" or "change the Ship To address"? No Problem! Just let us know at least
a week prior to the ship date.
If you would like to "cancel an order", you must call us and speak with us directly at least one week prior to
the actual ship date.
